Returns & Refunds Information for Florist Emerson Park
Our Fresh Flowers Guarantee for Emerson Park
At Florist Emerson Park, we take pride in supplying only the freshest, most vibrant blooms to customers across Emerson Park and the surrounding area. We understand the importance of delivering fresh flowers for special occasions, gifting, or simply to brighten your own space. Our fresh flowers guarantee means every arrangement is hand-prepared with care and dispatched promptly to ensure optimal freshness upon arrival.
Damaged-On-Arrival Policy
Your satisfaction is our top priority. Despite our meticulous handling and quality checks, very occasionally flowers may arrive damaged during transit. If you receive flowers that are damaged on arrival, please notify us within 24 hours of delivery. To help us process your claim quickly, we kindly ask you to provide photographic evidence of the damage. This allows us to verify the issue and take swift remedial action, ensuring you don’t miss out on the joy of beautiful, fresh flowers.
Freshness Window
All our arrangements are covered by a freshness window of 5 days from the date of delivery. If, despite proper care, your flowers fail to remain fresh within this period, please contact us as soon as possible. Our team will advise on flower care, and if appropriate, offer a replacement or refund in line with our Fresh Flowers Guarantee. Please note that certain seasonal flowers may have a slightly shorter vase life; our florists always select stems with the longest possible display period.
Refund and Replacement Options
We stand by our promise to deliver beautiful, fresh flowers to every Emerson Park customer. If your flowers do not meet our high standards—whether due to damage, wilting within the freshness window, or an incorrect item received—please contact us promptly. Depending on the situation, we offer the following options:
- Full Refund: If the product is unsatisfactory due to our error or arrives in unacceptable condition, a full refund will be processed to the original payment method.
- Replacement Arrangement: We can prepare and deliver a fresh replacement bouquet to your address in Emerson Park at the earliest suitable time.
- Partial Refund: For minor issues where you are still able to enjoy most of your arrangement, a partial refund may be offered as a gesture of goodwill.
Rest assured, our team is here to handle your concerns personally and with care, so you can order with confidence every time.
Complaints Process
We value every customer and strive to provide the best service in Emerson Park. If you have a complaint about a floral order or our service, please contact us within 7 days of receiving your flowers. Our dedicated team will investigate your concerns fully and aim to resolve matters swiftly. To help us help you, please provide your order details and a clear description of the issue. We appreciate opportunities to learn and improve, so every complaint is taken seriously and handled confidentially.
Your Trusted Local Florist in Emerson Park
Florist Emerson Park has built a reputation as a caring, customer-focused local business, serving households and businesses throughout the area. Our trained florists, quality blooms, and responsive aftercare make us the go-to choice for all your fresh flower needs. Thank you for trusting us with your special moments—we’re committed to delivering happiness and beauty, every time you order.
