Emerson Park Flower Delivery: Comprehensive Online T&Cs

Florist Emerson Park Online Flower Delivery Terms & Conditions

Introduction

Welcome to our online platform for flower delivery in Emerson Park and the surrounding areas. Please read these Terms and Conditions (“Terms”) carefully before placing any orders with us. By accessing, browsing, or using our website and services, you agree to comply with and are bound by these Terms. These Terms apply to all customers within Emerson Park and nearby regions. If you do not agree with any part of these Terms, please refrain from using our services.

About Us

We are a locally operated florist providing seasonal and occasion-based flower delivery services across Emerson Park and its surrounding areas. Our aim is to make online flower delivery in Emerson Park seamless and reliable for all customers, whether you are celebrating a special event or marking an occasion.

Order Process

1. Product Selection: Browse our online catalogue to view the range of floral arrangements, bouquets, and gifts available for delivery in Emerson Park. Each product listing specifies the description, price, and any specific terms applicable to that item.

2. Placing Your Order: Once you select a product, add it to your online shopping basket. Proceed to the checkout page, where you will need to provide delivery details, recipient’s full name and address (including postcode within Emerson Park or surrounding areas), and your contact information. Make sure all information provided is accurate, as errors could affect the delivery process.

3. Order Confirmation: After completing your purchase, you will receive an order confirmation on-screen and/or by SMS or email, subject to your notification preferences. This confirmation acknowledges that we have received your order but does not indicate acceptance of your order.

4. Acceptance of Order: Your order is accepted, and a contract is formalised between you and Florist Emerson Park once you receive a dispatch notification or delivery confirmation. We reserve the right to refuse or cancel any order prior to acceptance, for reasons including but not limited to: unavailability of products, inability to deliver to the address provided, or pricing and descriptive errors.

Products and Substitution Policy

Although we strive to provide flowers exactly as depicted on our website, seasonal availability and supply factors may require us to substitute certain flowers or packaging. In such cases, we guarantee that substitutions will be of equal or greater value and similar aesthetic. We will endeavour to contact you prior to making any significant substitutions but reserve the right to make substitutions where necessary without prior notification in order to ensure timely Emerson Park flower delivery.

Delivery Terms

1. Delivery Area: We deliver flowers throughout Emerson Park and selected surrounding areas. If you are unsure whether your chosen address falls within our delivery zone, please refer to our delivery policy or contact us for clarification before placing your online flower delivery order.

2. Delivery Times: Standard delivery times are offered during normal business hours. While we strive to meet your requested delivery date and time, these are estimates and not guarantees. Circumstances such as high order volume, weather, or traffic conditions may affect delivery schedules. We will notify you if we experience unforeseen delays in the delivery of your order within Emerson Park or the local area.

3. Failed Deliveries: If the recipient is not available at the delivery address, we may attempt to leave the order with a neighbour or in a secure location. In such cases, we will leave a card for the recipient with instructions. If re-delivery is required due to incomplete or incorrect information provided by you, additional charges may apply.

4. Delivery Instructions: You are responsible for providing accurate and complete delivery information. Please ensure any special delivery instructions are included at the time of order. We cannot be liable for failed deliveries arising from incorrect or incomplete information.

Payments

Accepted Payment Methods: Payment for all orders must be made in advance using the payment methods specified at checkout (such as credit/debit card or other secure payment processing systems). Orders will not be processed or dispatched until payment has been received and confirmed.

Pricing: All prices listed on our website are displayed in GBP (£) and, unless stated otherwise, are inclusive of VAT (where applicable) and standard delivery charges within Emerson Park. Additional charges may apply for delivery outside of our regular areas or for premium services, which will be clearly communicated at checkout.

Cancellations and Amendments

1. Order Cancellations: You have the right to cancel your flower delivery order in Emerson Park or the surrounding areas subject to the following: For standard delivery orders, cancellations or changes must be requested at least 24 hours prior to the stipulated delivery date. For same-day and next-day deliveries, cancellations and changes may not be possible after the order has been placed and processed, due to the perishable nature of flowers and our commitment to timely delivery.

2. How to Cancel or Amend an Order: To request a cancellation or change, please contact us promptly with your order details. Requests will be processed during business hours. Cancellations made in accordance with this policy will be refunded to the original payment method. Refunds may take up to 5 working days to process and appear in your account, depending on your bank or payment provider.

3. Non-Refundable Items: Custom-made arrangements and orders with special requests for Emerson Park flower delivery may not be eligible for cancellation or refund unless the items are faulty or do not meet agreed specifications.

Returns and Refunds

Due to the perishable nature of flowers and floral products, we do not accept returns except where you receive a damaged, faulty, or incorrect item. If you are dissatisfied with your order, please contact us within 24 hours with evidence (such as clear photos of the product received). We reserve the right to assess complaints and, where appropriate, will offer to resolve the issue with a replacement, partial refund, or full refund at our discretion.

Refunds are processed to the original payment method and may take several business days to appear, subject to your financial institution’s policies.

Customer Responsibilities

By placing an order, you warrant that all information provided is true and accurate. You agree not to use our services for any fraudulent, illegal, or unauthorised purpose. If we suspect any unlawful activity, we reserve the right to refuse service, cancel orders, or notify relevant authorities.

Liability

1. Limitation of Liability: To the maximum extent permitted by UK law, we shall not be liable for indirect, incidental, punitive, or consequential damages (including lost profits) arising from the supply or non-supply of goods, late deliveries, or product defects that are beyond our reasonable control. Our total liability to you in connection with any order shall be limited to the total price paid for those goods.

2. Force Majeure: We shall not be liable or responsible for any failure to perform, or delay in performance, of our obligations that is caused by events outside our reasonable control, including but not limited to fire, flood, pandemic, severe weather, industrial dispute, or failure of telecommunications systems.

Intellectual Property

All content, images, text, and designs on our website are the intellectual property of Florist Emerson Park or our licensors. No part of the website may be copied, reproduced, or distributed without our prior written consent.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal data in accordance with the UK's Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). Information collected during the order process is used solely for the fulfilment of orders, customer service, and legal compliance. For more details, please refer to our Privacy Policy.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

Amendments to Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Updated Terms will become effective immediately upon being published on our website. By continuing to use our services, you are deemed to have accepted those changes.

Miscellaneous

If any provision, or part-provision, of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms represent the entire agreement between you and Florist Emerson Park in relation to the online flower delivery services offered across Emerson Park and the surrounding areas. No other prior agreements, representations, or promises shall be binding unless confirmed in writing.

Note: These Terms & Conditions apply to all online flower delivery orders placed with Florist Emerson Park by customers located in Emerson Park and the surrounding areas. Please familiarise yourself with these Terms before making a purchase.